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    SWGNexus Forum About Nexus Community Updates SWGNexus Roles & Responsabilities



     
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    SWGNexus Roles & Responsabilities
    loganskenove
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    Imperial Office of Customs

    The user was verified on 05/19/2025 at 02:18 AM
    1
    Posts: 50
    Threads: 47
    Joined: Jul 2024
    Reputation: 1 000
    Points: 89,814
    #1
    08-04-2024, 01:23 AM (This post was last modified: 08-20-2024, 08:09 PM by loganskenove.)
    Community Managers

    Role: Bridge between players and staff, responsible for community engagement.
    Responsibilities:
    [list]
    [*]Moderating Discord channels, forums and in-game chats.
    [*]Organizing community events, contests, and tournaments.
    [*]Addressing player concerns, inquiries, and feedback.
    [*]Fostering a positive and inclusive community atmosphere.
    [*]Collaborating with other teams to relay player sentiments and suggestions.
    [/list]

    Testers

    Role: Responsible for testing game mechanics, features, and updates.
    Responsibilities:
    [list]
    [*]Participating in alpha and beta testing phases.
    [*]Identifying bugs, glitches, and balance issues.
    [*]Providing detailed feedback and reports
    [*]Testing new content for functionality and player experience.
    [/list]


    Quality Assurance

    Role: Responsible for guaranteeing the quality of your products and services.

    Responsibilities:
    [list]
    [*]Documenting and reporting product or service quality levels.
    [*]Comunicating with other team members to solve bugs and issues.
    [*]Training other quality insurance members on all inspection and/or QA procedures
    [*]Testing game mechanics, features, and updates as Testers.
    [*]Validate changes asuring there are no bugs and the work aligns eith the original request
    [*]Find ways to cheese the system/break the system and report those findings to the team
    [/list]


     
    Contributors


    Role: Volunteers or contracted individuals contributing specialized skills.
    Responsibilities:
    [list]
    [*]Writing lore, quests, or dialogue for NPCs.
    [*]Creating artwork, animations, wiki, or music assets.
    [*]Assisting with community management, event planning, or social media.
    [*]Developing mods, plugins, or custom content for the game.
    [*]Providing expertise in specific areas like marketing, analytics, or customer support.
    [/list]

    Moderators


    Role: Trusted community members responsible for maintaining order and enforcing rules.
    Responsibilities:
    [list]
    [*]Monitoring Discord channels and in-game chat for rule violations.
    [*]Enforcing community guidelines and taking appropriate action against offenders.
    [*]Assisting with player disputes and conflict resolution.
    [*]Providing assistance and guidance to new players.
    [*]Collaborating with community managers and staff to uphold community standards.
    [/list]

    Support Team


    Role: Handling player inquiries and technical support.
    Responsibilities:
    [list]
    [*]Responding to player tickets, emails, and inquiries.
    [*]Providing troubleshooting assistance for technical issues.
    [*]Assisting with account management and billing inquiries.
    [*]Communicating known issues and resolutions to players.
    [*]Ensuring a smooth player experience through prompt and helpful support.
    [/list]

    Event Coordinators


    Role: Organizing in-game and community events.
    Responsibilities:
    [list]
    [*]Planning and scheduling regular events, holidays, and themed activities.
    [*]Collaborating with staff, moderators, and community managers on event logistics.
    [*]Promoting events through Discord, social media, and in-game announcements.
    [*]Hosting and facilitating events, ensuring smooth execution and player enjoyment.
    [*]Collecting feedback and suggestions for future event planning and improvement.
    [/list]

    Ambassadors


    Role: Promoting the game and community outreach.
    Responsibilities:
    [list]
    [*]Representing the game at conventions, online forums, and social media platforms.
    [*]Generating content such as articles, videos, and livestreams to showcase gameplay.
    [*]Engaging with gaming communities, influencers, and potential players.
    [*]Providing insights and feedback from external perspectives to improve game visibility and appeal.
    [*]Collaborating with marketing and PR teams on promotional campaigns and partnerships.
    [/list]

    Advisors


    Role: Experienced players providing guidance and assistance to new players.
    Responsibilities:
    [list]
    [*]Offering gameplay tips, strategies, and advice to new players.
    [*]Assisting with understanding game mechanics, quests, and progression paths.
    [*]Serving as mentors within guilds or player communities.
    [*]Providing feedback and suggestions for improving the new player experience.
    [*]Promoting a welcoming and helpful environment for all players.
    [/list]

    Player


    Role: Primary participants in the game.
    Categories based on activity and tenure:

    [list]
    [*]Wanderer: 0-25 posts and 2 months of activity.
    [*]Pathfinder: 25-50 posts and 4 months of activity.
    [*]Traveler: 50-75 posts and 6 months of activity
    [*]Adventurer: 75-100 posts and 8 months of activity
    [*]Pioneer: 100-125 posts and 10 months of activity
    [*]Voyager: 125-150 posts and 12 months of activity.
    [*]Explorer: 150-175 posts and 14 months of activity.
    [*]Navigator: 175-200 posts and 16 months of activity.
    [*]Hero: 200-225 posts and 18 months of activity
    [*]Legend: 225-250 posts and 20 months of activity
    [*]Elder Councilor: 250+ posts and 24 months of activity.
    [/list]
    Responsibilities:
    [list]
    [*]Engage in gameplay activities, quests, and missions.
    [*]Interact with other players to form alliances, guilds, or factions.
    [*]Provide feedback and suggestions to improve game mechanics and features.
    [*]Contribute to the community through roleplaying, events, and discussions.
    [/list]

    Developer


    Role: Writing and optimizing code to ensure game systems run smoothly and integrate well with other game components.
    Responsibilities:
    [list]
    [*]Design and implement essential game systems and mechanics, such as combat, economy, and quest systems
    [*]Develop new features and functionalities that enhance gameplay. This can include creating new classes, items, or content updates that align with the game's vision and community feedback.
    [*]Identify, troubleshoot, and fix bugs and issues within the game’s core systems. This includes both technical problems and gameplay imbalances that impact player experience.
    [*]Work closely with other developers, designers, and artists to ensure that all parts of the game work together seamlessly. This involves regular communication to align on project goals and technical requirements.
    [/list]

    System Manager (PM)


    Role:  Ensure the stability and performance of the game's core systems.
    Responsibilities:
    [list]
    [*]Regularly update and patch these systems to address issues, and improve performance.
    [*]Engage with the player community to gather feedback and understand their needs and concerns.
    [*]Create and maintain technical documentation for the game’s core systems. This includes detailed descriptions of the codebase, design decisions, and troubleshooting guides to aid other developers and team members.
    [*]Analyze and optimize the performance of core systems to ensure smooth gameplay. This involves profiling the game’s performance and making necessary adjustments to improve efficiency and reduce lag.
    [*]Implement security measures to protect the game from exploits and vulnerabilities. This involves writing secure code and staying updated with the latest security practices.
    [*]Ensure that core systems are stable and reliable, minimizing downtime and disruptions for players.
    [*]Manage code changes and updates using version control systems. This involves merging changes, resolving conflicts, and ensuring that updates are integrated properly.
    [*]Oversee the deployment of updates and patches to the live game environment. This includes coordinating with other team members to ensure smooth rollouts and minimal disruption.
    [/list]
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